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Shipping & Returns

Domestic

Royal Mail Signed For® 2nd Class

NOTE: chainnetapparel.co.uk will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

Royal Mail Signed For® 2nd Class (Delivery in 2-3 Working Days)
Orders placed Monday through Friday (excluding holidays) will arrive in 2-3 business days, pending credit card authorization and verification. Weekend orders may arrive slightly later.

International

Royal Mail International Tracked & Signed (6-7 Day Delivery)
Orders placed Monday through Friday (excluding holidays) before 11AM GMT will arrive in 6-7 business days, pending credit card authorization and verification. Orders placed Monday through Friday after 11AM GMT, or on weekends and holidays, will arrive within 8-9 business days, pending credit card authorization and verification.

Delivery Information

A signature is required on receipt of your parcel. If you are not available to accept delivery, couriers may leave your package with a neighbour. The driver will leave a calling card with the house number where the package signed for and delivered at your address to let you know this has been done. If the parcel cannot be left with a neighbour, couriers will bring the package back to the local depot, and leave a calling card explaining how to arrange for redelivery.

If you have any questions about a calling card that was left for you, please contact Chain Net Apparel customer service at info@chainnetapparel.co.uk.

Returns & Exchanges

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products. You must inform the us of your decision to cancel and can do so by contacting us within thirty (30) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from chainnetapparel.co.uk. Returned items must be shipped back to us within thirty (30) calendar days from the date you notify us of your decision to cancel. The products may be returned by dispatching the package through a recorded shipping method.

Terms & Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • the products have not been used, worn, washed or modified;

  • the products are returned in their original packaging;

  • the returned items must be shipped back to us within thirty (30) calendar days from the date you notify us of your decision to cancel;

  • the products should not be damaged.

If you have fulfilled all requirements set forth above, we shall refund the entire price for the purchased products (this does not include any shipping fees). Should you decide to return an item you will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the products.

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